Latest HA D&T Perspective
Travel hacked off
Customers of Booking.com and Hilton Worldwide are reported to have been the victims of hackers.
At a time when products such as Apple Pay mean that consumer focus on online security is increasing, the hospitality sector has once again shown that it remains vulnerable.
HotelTonight bolsters team
HotelTonight has announced a number of new hires at its headquarters, with employees joining from companies including Airbnb and Beats Music.
The enlarged team will focus on the company’s decision to extend its booking window to a week, its first strategic move since its investment from Starwood Capital.
Avvio gets backing
Avvio, which provides advanced booking conversion software, has seen a GBP3.5m investment from Calculus Capital.
The company said it would use the funding to accelerate its roll out in the UK, expand its marketing efforts and continue to evolve its booking conversion technology.
Loyalty and deals driving growth
Orbitz Worldwide, Travelport and Amadeus were all confident of future growth after seeing solid results in the third quarter.
The three were variously looking to loyalty and past deals to push their businesses forward, with the theme being that there was indeed strength in numbers.
I, you and robot
Hotels should be cautious when employing technology such as automated check-in, in case guests feel their attention has been divided.
A study from the Cornell Center for Hospitality Research concluded that, to prevent technology getting in the way of service, it should be situated a distance from “frontline agents”.
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